Returns & Exchange

No Products will be accepted by the VENDOR if

(a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem
appropriate from time to time.

If the package is found to be damaged on delivery please contact us within 24 hours of delivery at hello@zoomiez.life or +91-8800579239 so we can help resolve the matter. We cannot entertain any grievances beyond the stipulated time frame.

In case of returns: Return/size exchange should be initiated within 7 days of order delivery. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition, free of odours or stains, pet hair and in resell-able condition. The item needs to be returned along with the original packaging.


Exchange can only be made ONCE per order, we cannot entertain multiple exchanges for the same product. Refund, if any, shall be made at the same issuing bank through which the Product was purchased.

On returns we will only refund the amount for the product or article, shipping charges are non-refundable. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order.

For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details in writing). Estimated amount of time frame in which a customer will be credited the refund is 7-10 days depending on the card issued or the bank. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode. The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.

If for some reason we are unable to have the item picked up from your location, it will be your responsibility to ship the item to us at the following address:

Zoomiez

17 Feroze Gandhi Road,
Near Lajpat Nagar Metro Station Gate No. 5

Lajpat Nagar – 3, 
New Delhi 110024

CANCELLATION
Customer is eligible to raise a cancellation request within 24 hours from order placed. In case of requests for order cancellations, ZOOMIEZ reserves the right to accept or reject
requests for order cancellations for any reason.

As part of usual business practice, if we receive a cancellation notice and the order has not
been processed / approved by us, we shall cancel the order and refund the
entire amount. We will not be able to cancel orders that have already been
processed. For cancellation of orders that have been dispatched please get in touch via email at hello@zoomiez.life . ZOOMIEZ has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by ZOOMIEZ and accept ZOOMIEZ’s decision regarding the cancellation.